Most frequently asked questions

How do I submit a review of a purchased glassware?

Product reviews can be submitted directly on the page of the glassware you'd like to review.

How can I check the status of an order?

After Homew.com approves your order, an order confirmation email with an anticipated shipping date will be sent to your email address. You will receive a shipiment confirmation email with a tracking number when the items your purchased has left our fulfillment center. You could track your shipment through the shipping carrier's website with the tracking number.

Can I change or cancel my order?

We hope that you carefully consider your purchase before checkout, and we are confident that you will be satisfied with the item you receive. Online orders are processed quickly; to cancel an order please call our consumer services team at 1-909-734-0210 as soon as possible and we will attempt a cancellation. If an order cannot be canceled, you may return your purchased items within 30 days for a replacement or refund of the item's value.

How can I save items for future purchase?

You can create a Wish List of items you'd like to purchase in the near future. You must first create an account to access this feature. Please be aware that saved items are subject to price and availability changes.

When is my order sent out, and when will it delivered

Please check our Shipping Policies page for detailed information. In-stock merchandise is usually porcessed and shipped from our fulfillment center within 2 business days of the order's approval. With the exception of holidays, orders placed after 2:00 PM PST usually ship in 48 hours. Please refer to your sipment confirmation email for delivery details. Our fulfillment center does not process orders on national holidays such as Christmas.

What is your return policy?

We believe in the quality and craftmanship of our products will provide years of satisfaction. However, if with 30 days of purchase you are not completely satisfied with your purchase. you may return the item for an replacement or refund of its value. Please visit our Returns & Replacements page for more details.

Where do I enter my discount code?

If you have a discount code and wish to apply it to your next order, you can do this during the check process. The coupon code field can be found at the bottom of the order summary section on the shopping cart page.

Can I use my discount code with other promotions?

Please note that coupon codes can not be combined with any other coupon codes or promotions. If your discount code is not being accepted, it could be that if conflicts with a promotion we are running. For more details about coupon code, please contact our customer service team via email info@homew.com

I haven't received my order but tracking says it was delivered. What now?

If tracking informations says your package having been delivered but you have not receive it, please take the steps below:

  • Please check around your property or building and ask any family members, neighbors, or building management to see if the carrier left your parcel in an alternate location. This is the case most of times.
  • If your order was sent via USPS, please contact your local post office with the tracking number to see if they can provide additional details on the shipment. We often see cases where tracking infomation with carrier indicates that a delivery was made but ends up being delivered in the days afterwards.
  • If the above steps do not help and your package is still not appeared, please contact us and we will take the necessary steps to further investigate.

Do I have to pay customs and duties?

If your shipping address is out of the US, you (or the recipient) will be responsible for any customs and duties levied against your purchase upon import into the destination country. Our pricing and shipping charges do not include these cost and we are unfortunately unable to provide an estimate for you.

Do you sell glassware wholesale?

Yes, we offer wholesale prices for resellers and industry prices for venues, bars, restaurants, bartenders, etc. Please contact our wholesale team via email info@homew.com for more details.


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